Responsible Gaming
If gambling is causing a problem for you or someone you know, help is available. Call California Council on Problem Gambling’s 24-hour confidential Problem Gambling Helpline: 1-800-522-4700.
A professional counselor can provide you with information and resources available to you and your loved ones in your area.
Disputing an Exclusion
Individuals may have been excluded from the gaming facility for reasons including but not limited to:
- Violations of applicable laws and regulations
- Conduct that is contrary to the public interest or the Nation’s interest
- Conduct that adversely affects the health, security, and welfare of the Gaming Operation, or of patrons or employees, such as cheating, assault, theft, panhandling, misrepresentation, fraud, threatening or intimidating behavior, use and/or possession of a controlled substance or drug paraphernalia, intoxication, and disorderly conduct
- Reputation, habits, associations, or known criminal history that would bring discredit to the Nation or pose a risk of danger to employees or patrons
Exclusion Dispute Process
Any excluded individual desiring to have their exclusion modified or lifted must submit a written request to the JTGC. Upon receipt of written request, the JTGC shall review the related circumstances and conduct any additional investigation or consultation necessary to determine eligibility for a hearing.
For Involuntary Exclusions:
- Prior to submitting an appeal to Jamul Tribal Gaming Commission, appeals must first be submitted to Jamul Casino Resort.
- Involuntary exclusions in excess of 90 days are not eligible to be appealed until 90 days after the exclusion has been issued.
- These appeals may be submitted at www.jamulcasino.com/responsible-gaming.
For Voluntary Exclusions or Patrons who have already appealed through Jamul Casino Resort and were denied, please fill out this form.